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Customer Survey 2022 Results
To us, customer success is not just about box ticking for their satisfaction, it's about continued prosperity, retaining positive feedback, and having mutual respect. It is a shared responsibility, forming the heartbeat of our culture and something all our people should live and breathe.
Our customer's opinions of our products and/or service help us to make informed decisions about how we can improve to meet our customer's needs. To do this, every year we ask for their honest thoughts and feedback and we are super proud to see that 100% of our customers who completed the survey would recommend us, 6 years in a row!
Thank you to each and every one of our Nat Flex family, it takes great teamwork to achieve such results.
We appreciate the time taken to complete the survey, including all the feedback we have received. Any areas where it has been suggested we could improve are already being reviewed, so once again, thank you for your honesty.
As a thanks for completing our annual customer survey, we offered a prize draw.
Congratulations to this years winners!
- Tom Fowler was the winner of a case of fine wines.
- Tim Luckham, Tom Fletcher, and Susan Whitely each won a Magnum of Champagne.
Below are the comments from the 2022 survey showing what our customers thought about the performance of our business and people throughout the year. If there is anything you would like to add or suggest, please do let us know.
Elliot Thorn is an asset to your business - always helpful/available and responsive.
National Flexible are a great supplier and the team are very knowledgeable. The Technical Workshop we did earlier this year was a great way to get to know the team better and know more about the products we are supplied.
Great. Very helpful with Technical support and the ability to offer new film alternatives at speed, and support trials.
As always the team are really helpful and particularly supportive when we have technical queries or sustainability questions
Great customer service, good value for money and no issues with quality.
Fantastic service as always
Great Team and a great asset
Although very new to using National Flexible I have been very impressed by your service and attention to detail. When I joined Border there had been a few decisions made previously that affected performance and procurement and I appreciate the support that I have had from you to try and rectify our issues.
Very good service and communication from the sales team, especially Lee.
Our customer champion Kim Hartley does a fantastic job keeping it all under control
Overall very happy. I feel your team is knowlegable, helpful and responds quickly.
Great performance and care
Sam is a real asset to National Flexible, nothing is too much trouble and everything we ask is sorted. Thankyou!
We have worked with National Flexible for some significant time now, and have a robust business partnership. From a Materials Supply perspective they provide a top class service, from regular in-person stock review meetings to OTIF deliveries being the norm.
For us this is company to go to with any questions knowing they will be able to help
Great service Never have any issues
Very happy with the quality of service from Suzy & Lee. Great industry updates and good communication on price increases, deliveries and any quality issues.
Customer service from Jo Church has been fantastic. Great communication, friendly and reliable.
Very good, a real help
Kim Hartley is the best thing about working with Nat flex. So helpful, knowledgeable and always keeps an eye out for us regarding stock levels and future price.
Overall performance is great
Alessio manages our account well. There are a lot of challenges managing our new orders, some of these challenges would be resolved if the pricing process was more efficient. Generally, from a supply perspective work well.
Amazing service from Simon & the team, cannot fault them.
Great customer service, good value for money and no issues with quality.
Overall performance is very good, only let down by stocks not ready for collection when previously agreed.
Great communication as always, superb friendly service, as always.
Very good to deal with. High MOQ's can sometimes be a challenge.
Really impressed, Sam has been brilliant helping us manage our stock well with our growing sales volume. Sam knows PWT better than we do!
Very Good
Very helpful customer service
Really happy with the quality, delivery and customer service. Special thanks to Joshua Pratt
Very satisfied
Good
Really appreciative of the support we've received particularly from Jo, Ben & Ryan since working with NF since Q1 2022.
We are very happy with the sevice so far, the team a polite and helpfull and always reply to any queries. Always happy to help us when in need. Would recommend.
Our contact in National Flex are very helpful, friendly and professional
Good service from order to receipt
Customer service very good - responsive to any question.
Very pleased with overall service. Account Manager is excellent. One or two issues with printed film quality
Reliable supplier
Great customer service from Sam Wood
Overall I cannot fault Nat Flex
Found your company extremely helpful and professional ... your champion went above and beyond
A very friendly and contactable team, that try their hardest to help. They will do whatever it takes to resolve any issues.
GREAT PRODUCT GREAT SERVICE
One of our best suppliers - quick responses to requests and always go the extra mile - thank you
Great service and very helpful staff
Overall our team are helpful and responsive though sometimes disconnected from the result we are trying to achieve. I would also like to see them take confidence in knowing when to call a situation with a printer and find alternative solutions. Overall through a turbulent year on stressful projects Nat Flex have gone above in a number of occasions to support our business and for that we are very grateful. The knowledge and expertise within the team is hugely valuable.
Good but it can be improved in the areas of, lead time, films options available, cost
Overall the service from National Flexible has been good but we've had issues with availability of base film for Natureflex which we launched our new product range with, earlier this year.
Always helpful and really good giving dates time of stock to me
EXCELLENT PERFORMANCE ALL ROUND
Good overall performance, challenges around designs and colours/cromalins from Turkey this year though
Excellent
Very impressive so far, just a slight delay in the initial order compared to the quote, but this is probably as expected in the current climate
Elliot, Sam and Sophie all excellent to deal with
Reliable supplier outstanding in overal quality and customer service
Great communication and understanding of the client's needs. We are very satisfied with the overall performance.
Very happy
Sam and Ben are great assets and a huge help.
Early days but more than happy with the team to date
Samantha Wood is very helpfull and always goes above and beyond
Excellent. The environment is always an issue now
Provides a good service, leadtimes could be a little better
Overall very good, but feel still room to improve on stock holding (understand parts of this is reliant on external source)
Great company to deal with & the personal touch from Sam
Good customer service and communication. Lead times can be an issue on printed films.
Great service however pricing is not always competitive
We should be discussing more innovation and sustainability
Great communication, helpful and friendly team!
