Caring, Sharing, Being Different

By accident or design every company has a culture. One weekend we all decided ours could be captured in these words “caring, sharing, being different”. They define our attitude to customers, suppliers and each other and form the heart of our business philosophy.

I love you

Carole Creed, Northumbrian Fine Foods

Employee ownership

Over 80% of our people own shares and/or have their pensions invested in the company, which is another reason why our customers “feel” the difference.

Why we said caring;

• We believe in supplier partnerships. Our 4 largest suppliers have been with us for over 15 years
• We consider what is best for the customers "needs" not just those we currently supply
• We provide our people with product training and tailor made personal development plans
• Our Directors keep in touch with each of our customers to ascertain views of the business
• We dedicate a Customer Business Manager to each of our customers
• We dedicate a Supplier Business Manager to each of our suppliers

We have forged a long term mutually beneficial partnership with National Flexible. They are a group of highly knowledgable packaging professionals and their loyalty to us as a supplier is uncompromising

 Eleftherios Kassianidis, Hatzopolous

Why we said sharing;

• We will invest capital mutually with our customers
• We will invest capital mutually with our suppliers
• 80% of our people have their money invested in the business
• We provide our customers with up to 6 months free credit
• We attend 100% of all "first off" prints with our suppliers
• We offer all our people the day off on their Birthday

Successful projects are delivered only when there is a trust and an understanding of what is required. Reproflex3 have been working with National Flexible for over 15 years and have created this solid foundation. We break boundaries of innovation whilst achieving fast turnaround projects. We are delighted to be part of the team

Andrew Hewitson, Managing Director of Reproflex 3 Ltd & Sample-it

Why we said being different;

• Our annual customer survey has been running for 21 years
• All our customers get audited feedback on the survey results
• Some 50% of our people have 10 years service or more
• We guarantee 100% delivery OTIF, with 20% rebate if we ever fail
• We resolve any non-conformances first and investigate "why" later
• We provide FREE PR to our customers